AssisTT

Year of Establishment: 2007

Business Segment: Customer services and call center

Türk Telekom share: 100%

Since its establishment in 2007, AssisTT has been providing communication centre solutions, digital services and technology solutions, customer experience and quality solutions for its customers and offers sector specific services in the categories of outsourcing management with its competent human resources, experience and strong infrastructure.

With the vision of becoming a reference point in customer experience with its solutions that shape the future, AssisTT constructs end to end customer experience and designs customised solutions for all touchpoints. Working with the aim of providing pleasant experience to all its stakeholders, lives of whom it touches, AssisTT transforms its cooperation with its customers into a strategic companion.

Offering a wide range of multi-channel solutions to its customers in different sectors from media to finance and from logistics to e-commerce, the company put forward an effort to increase its effectiveness in international markets by taking service export among its focus areas in 2022. Established a company in the Netherlands with the aim of exporting its services, AssisTT is taking firm steps towards providing customer experience services to many countries in Europe.

Excellent end to end customer experience with technological solutions

Acting with the awareness that it is the first and most important contact point between the brand and the end user, AssisTT identifies the needs of its customers in accordance with their sector dynamics. After the needs are identified, AssisTT brings together the most appropriate solutions from a wide range of alternatives such as multi-channel management services, speech analytics, artificial intelligence, robotic process automation, corporate WhatsApp service and chatbot along with basic call centre technologies, and puts them into practice.

AssisTT designs customer-oriented and tailor-made technological structures for different sectors from energy to media, from logistics to finance. Thanks to its investments, the company has documented the compliance of the interactive voice response system (IVR) with PCI-DSS, the world's most important data security standard, which aims to optimise the security of credit, debit and cash card transactions and protect card information. Thus, the company has proven the importance it attaches to the safety of its customers and the reputation of the brands it cooperates with at international standards.

The industry's first Call Centre School grows rapidly with university collaborations

AssisTT added new cooperations in 2022 to its collaborations with universities within the scope of the Call Centre School project, which was launched in 2019 with the aim of bringing qualified human resources to the sector, and has provided training to more than 1,800 people to year end. While AssisTT provides internship, part-time work and technical visits to university students, it also offers post-graduation recruitment opportunities. The project, which won the bronze award in the Best Results of a Learning Programme category at the Brandon Hall Group Excellence Awards, continues to crown its success with international awards.

The Next Generation Working Model

Acting in a human-oriented working system, AssisTT continues to implement the Free Working Model (Özgür Çalışma Modeli) that it launched last year. With the next generation working model, everyone, including university students, housewives and people with disabilities, as well as call centre employees, is provided with the opportunity to work remotely, part-time and flexibly.

AssisTT continues its contribution to the economy by generating employment

AssisTT, a technology centre pioneering digital transformation beyond serving as a customer experience centre, offers end to end services with more than 18 thousand employees in 23 provinces. AssisTT, 63% employees of which are women, continued to contribute to the national economy and development by offering job opportunities to thousands of young people in 2022.

AssisTT is on the list of Best Workplaces in Türkiye and Europe

Continuing its success with new awards in the fields of innovation, human resources and customer experience every year, AssisTT was also on the list of both Best Workplaces in Türkiye and Best Workplaces in Europe at Great Place to Work this year.

AssisTT received 3 gold awards in the 2022 17th Annual Global Top Ranking Performers Awards EMEA (Europe, Middle East and Africa) Region, one of the most prestigious awards in the call centre industry and organised by Contact Centre World. At Brandon Hall, the company won 1 gold and 3 bronze medals in 4 different categories with its practices in the field of human resources.

In addition, it maintained the success it achieved last year and ranked first in the Outsourcing Service of the Year category in Türkiye's leading 500 IT Companies Research organised by BT Haber.

The New 100 of Software opens the gate of the software world

AssisTT launched the New 100 of Software project in order to meet the human resource needs of the software world and to invest in the future of employees who want to improve themselves, and to support them to shape their careers with equipped and confident steps.

100 employees selected in the programme are given .Net and C# software language training, which lasts for about five months. The training provides competence at global standards and supports candidates in coding their future. As part of the programme the candidates prepared project presentations with the support of technology coaches and high-performing employees are provided with the opportunity to work in the AssisTT Information Technologies department.